Pricing Policy

All product prices are listed in AED and include applicable taxes unless stated otherwise. Prices may change without prior notice due to market fluctuations, promotions, or supplier updates. The price charged to the customer will be the one displayed at checkout at the time of purchase.

Discounts and offers are valid only during the specified period and cannot be combined with other promotions unless explicitly stated.

Delivery Timelines

Orders are typically processed within 1–3 business days after confirmation.
Estimated delivery timeframes:

• Local deliveries: 3–5 business days
• National deliveries: 5–10 business days
• International deliveries (if applicable): 10–20 business days

Delivery times may vary depending on product availability, location, courier delays, or unforeseen events. Tracking information will be provided once the order is shipped.

Return & Refund Policy

We accept returns within 7–14 days of delivery, provided the item:

• Is unused, unwashed, and in its original packaging
• Includes all tags, accessories, and proof of purchase

Non-returnable items include personal care products, custom-made items, perishables, and digital goods.

Once the returned item passes inspection, refunds are processed within 5–7 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error or a defective product.

Data Usage & Privacy

We collect only the data necessary to process orders, improve user experience, and provide customer support. Personal information (such as name, contact details, and address) is stored securely and never sold or shared with third parties except:

• For payment processing
• For order fulfillment and shipping
• When required by law

Users may request access, correction, or deletion of their data by contacting sapauto00@gmail.com.

Dispute Resolution

In case of any dispute or complaint, customers are encouraged to first contact our support team at sapauto00@gmail.com / +971 06 5339697 for resolution.
If the matter remains unresolved, it will be handled in accordance with the laws of United Arab Emirates. Any legal proceedings will be subject to the exclusive jurisdiction of the courts in United Arab Emirates.